Terms & Conditions

Pricing

Work carried out will either be on an hourly or fixed rate basis. Prices will be quoted either in DKK, USD, EUR or GBP and include Danish VAT of 25% on invoices to European entities.
Orders may be subjected to local taxes and/or import duties at your own expense.

 

Payment

You agree to make timely payments in accordance with the marked due date on each invoice and to include any late fees incurred in each payment. Payments can be made by credit cards or bank transfer.

 

Order Confirmation

If you wish to purchase Services from us, we will agree with you the order you would like to place. Our acceptance of your order will take place (a) when we accept it by email or voice call. You will receive an order confirmation by e-mail shortly after placing your order.

 

Shipping and Handling

Your order will be delivered electronically and to the agreed deadline.

 

Cancellation Policy

All agreements may be terminated with or without cause by either party upon thirty (30) days written notice. All services provided in advance will be charged upon early termination. 100% or partial refund if we have not fulfilled our obligations to deliver the work required under the agreement. Read Refund Policy below.

We reserve the right to cancel any agreement on projects that are abandoned or lay dormant for more than 30 days with or without notice.

 

Refund Policy

A 100% refund will be made only in the event of a cancellation within 3 days of signing the initial contract. All sales are final. A project may be split into monthly payments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable.

We do not offer any refund for services already delivered, started, or any other miscellaneous charges which are non-recoverable for us. No payment will be refunded once an initial draft is provided. There are no partial refunds for projects mid-way through a milestone phase.

Web design and development demand extensive resources and incur internal expenses. Therefore once a payment or deposit is made, it is non-refundable.

We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days. If you signed up for our services but did not make use of them, then you are still entitled to pay us.

All billing cycles for agreed services will continue until The Client Organization sends a cancellation notice in writing. Read Cancellation Policy above.

 

Completion of Work

Where there is any delay from the Client Organization to supply content, pictures, videos, or any other material to us which leads to a delay in the completion of work, we have the right to extend any previously agreed deadlines by a reasonable amount. Read Project Delays for more information.

We reserve the right to cancel any agreement on projects that are abandoned or lay dormant for more than 30 days with or without notice.

 

Content Materials

Client Organization must provide all content materials required by us to complete the work. Such materials may include, but are not limited to, written copy, logos, pictures, videos, and other printed material. We cannot take responsibility for any copyright infringements caused by materials submitted by the client organization. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

We grant the Client Organization the complete rights to display, publish, sell, and reproduce the Content Materials in any form.

 

Project Delays, Approvals and Client Liability

Any time frames or estimates that we give are contingent upon your full co-operation.

During development, there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process.

If The Client fails to provide content materials, pictures, or any other information that will cause a delay of over 3 days in the project, there can be a waiting period of 30 days to reinstate your project into the pipeline.

On completion of the work, you will be notified and have the opportunity to review it. You must notify us in writing of any unsatisfactory points within 7 days of such notification.

Once the final revision is approved, work cannot subsequently be rejected and the contract will be considered completed.

 

Ownership of Intellectual Property Rights

The client organization must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trademarks, or any other material supplied to us.

We will not be responsible of any claims or legal actions related to the content, graphic images, videos, registered company logos, names and trademarks, or any other material supplied to us for your website.

 

Copyright

All campaigns, images, and other material produced under the scope of the services are the intellectual property of the client.

 

Disputes

If any dispute arises between us out of or in connection with the work provided or these Terms and Conditions, you must deliver a written notice of such dispute within 5 days of delivery.
If the dispute is not resolved within 5 Business Days of that notice the dispute shall be referred to our respective senior management (or their nominees) who shall attempt to resolve the dispute. If, despite following the process set out above, the dispute is not resolved, either of us may refer the matter to the courts.

 

Governing Law

This agreement shall be governed in accordance with the laws of Denmark. Any grievances or disputes shall be resolved via a neutral arbitrator located in Denmark.

 

Privacy Policy

All information obtained as part of carrying out the work will be treated with utmost care. The information we store will not be sold or used for any purpose other than to make sure you get the best possible service.
For security reasons, no payment information is kept in our database.